Articles,
signals, white papers and podcasts
Articles,
signals, white papers and podcasts
The Spentia newsletter
Three dated, sourced facts, an article and a podcast. Delivered in French every Monday.
B-ADSc, Decision, Organisation, AI
B-ADSc: the decision analysis that links organisation and automation
Why does a request stay stuck despite clear processes? B-ADSc analyses how each activity decides, and what it can delegate.
B-ADSc, Decision, Organisation, AI
B-ADSc: the decision analysis that links organisation and automation
Why does a request stay stuck despite clear processes? B-ADSc analyses how each activity decides, and what it can delegate.
B-ADSc, Decision, Organisation, AI
B-ADSc: the decision analysis that links organisation and automation
Why does a request stay stuck despite clear processes? B-ADSc analyses how each activity decides, and what it can delegate.
Mental workload, Work organisation, Operational performance, Management, HR
Mental workload: how organisation weighs on work
Interruptions, pending approvals, unclear priorities: some fatigue builds up in the way daily work is organised. Making it visible reveals its cost and shows where to act. Some benchmarks and an approach to launch the first changes within a quarter.
Mental workload, Work organisation, Operational performance, Management, HR
Mental workload: how organisation weighs on work
Interruptions, pending approvals, unclear priorities: some fatigue builds up in the way daily work is organised. Making it visible reveals its cost and shows where to act. Some benchmarks and an approach to launch the first changes within a quarter.
Employee listening, HR function, Change management
What the teams already knew.
From engagement survey to decisions that change work. An engagement survey flags a difficulty. It does not say what to change. At a pharmaceutical company, around a hundred patient advisors made this journey in five months: confidential interviews, a questionnaire built on what they had said, workshops with their managers, then two decisions explained and put to the test. The case, published by Harvard Business Review, shows what separates a score from a decision, and the role an HR department can play in it.
Employee listening, HR function, Change management
What the teams already knew.
From engagement survey to decisions that change work. An engagement survey flags a difficulty. It does not say what to change. At a pharmaceutical company, around a hundred patient advisors made this journey in five months: confidential interviews, a questionnaire built on what they had said, workshops with their managers, then two decisions explained and put to the test. The case, published by Harvard Business Review, shows what separates a score from a decision, and the role an HR department can play in it.
Employee listening, HR function, Change management
What the teams already knew.
From engagement survey to decisions that change work. An engagement survey flags a difficulty. It does not say what to change. At a pharmaceutical company, around a hundred patient advisors made this journey in five months: confidential interviews, a questionnaire built on what they had said, workshops with their managers, then two decisions explained and put to the test. The case, published by Harvard Business Review, shows what separates a score from a decision, and the role an HR department can play in it.
White papers
White Paper
Reclaiming customer time
Where to deploy artificial intelligence to give teams more selling time, from first contact to payment.
Three assessments in three sectors: salespeople spend less than a third of their time selling. Data entry, approvals and searches absorb part of the rest. This white paper shows where AI can free up time and what to prepare before deployment. Six stages of the lead-to-cash process, quantified real cases and six management decisions. It also shows how a four-week assessment quantifies bottlenecks and defines priorities.
White Paper
Reclaiming customer time
Where to deploy artificial intelligence to give teams more selling time, from first contact to payment.
Three assessments in three sectors: salespeople spend less than a third of their time selling. Data entry, approvals and searches absorb part of the rest. This white paper shows where AI can free up time and what to prepare before deployment. Six stages of the lead-to-cash process, quantified real cases and six management decisions. It also shows how a four-week assessment quantifies bottlenecks and defines priorities.
PODCASTS IN FRENCH
Les signaux du changement, the podcast
A podcast on business transformation strategies and their effects on teams’ work.
AI, management, skills and organisation: facts and debates to understand change and its consequences.