Why does a request stay stuck despite clear processes? B-ADSc analyses how each activity decides, and what it can delegate.

Interruptions, pending approvals, unclear priorities: some fatigue builds up in the way daily work is organised. Making it visible reveals its cost and shows where to act. Some benchmarks and an approach to launch the first changes within a quarter.

From engagement survey to decisions that change work. An engagement survey flags a difficulty. It does not say what to change. At a pharmaceutical company, around a hundred patient advisors made this journey in five months: confidential interviews, a questionnaire built on what they had said, workshops with their managers, then two decisions explained and put to the test. The case, published by Harvard Business Review, shows what separates a score from a decision, and the role an HR department can play in it.